- Lost Keys or FOBs: The tenant is fully responsible for the Keys or FOBs provided to them. If the Keys and/or FOBs are lost, it is your responsibility to replace them at your own cost.
- If locksmith service is used and the locks have changed, contact us immediately to provide us copies of the new keys for Emergencies.
- Locksmith: It’s the best way to search “Locksmith” close to your place.
- Service Provider in Vancouver – Yaletown Locksmith (604-785-0757)
- If FOB is lost, contact the building/strata manager to arrange for a new FOB.
- Service charges are subject to Building/Strata policy.
- Malfunction of Smart lock: Please check the batteries first.
- Service does not cover supply items such as batteries
- How to change Battery?
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- Make sure your system is disarmed
- Grab your inside part of the door, slide the cover off of your door lock
- Grip the top of the battery pack from the top and pull it up
- Remove the old batteries and replace this for the new batteries.
- Replace the battery pack and the cover on your doorlock
- * Please keep in mind, location of the Battery pack may vary depending on model*
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- If it’s not a batteries problem, please submitted a maintenance request form.
